Last updated: 【EFFECTIVE DATE】
Orders are dispatched from 【SHIP FROM / WAREHOUSE COUNTRY】. We currently ship to 【LIST OF SERVED COUNTRIES】. If your country is not listed at checkout, please contact us before ordering.
In-stock orders are packed within 【1–3】 business days after payment is confirmed. Orders placed on weekends or public holidays are processed the next business day. During peak periods, processing may take longer and we will notify you by email.
| United States | 【N–N】 business days |
| Canada | 【N–N】 business days |
| UK & EU | 【N–N】 business days |
| Australia / NZ | 【N–N】 business days |
| Other destinations | 【N–N】 business days |
These are estimates, not guarantees. Customs clearance, weather and carrier delays can extend transit times.
Shipping is calculated at checkout based on destination, weight and service. Current demo rule: free standard shipping on orders over $100.00 USD, otherwise a flat $9.90 USD. Replace with your real rate card: 【RATE CARD】.
We use 【CARRIER NAMES】. A tracking number is emailed once the parcel is handed to the carrier. Tracking may take 24–48 hours to become active.
For destinations outside 【DOMESTIC MARKET】, import duties, taxes and customs fees may apply and are the customer's responsibility unless explicitly stated otherwise at checkout. We declare the actual value and contents of every parcel and cannot under-declare shipments.
Contact 【SUPPORT EMAIL】 immediately if you need to change an address; we can only edit an order before dispatch. Parcels returned to us because of an incorrect or incomplete address can be reshipped at the customer's cost or refunded minus original shipping.
If tracking shows no movement for 【N】 business days, or the parcel arrives damaged, email 【SUPPORT EMAIL】 with your order reference and photos. We will open a carrier investigation and arrange a replacement or refund in line with our refund policy.