Return & refund policy

Last updated: 【EFFECTIVE DATE】

Before launch: the numbers below are suggested defaults for physical personal-care goods. Set them to what you can actually honour — payment providers compare this page against dispute evidence.

1. Return window

You may request a return within 【30】 days of delivery. Items must be unused, in original condition and packaging, with all accessories and documentation included.

2. Non-returnable items

For hygiene and customisation reasons we cannot accept returns of personalised or made-to-order items, opened care products, or gift cards, unless the item arrived damaged or defective. Clearly describe any exclusions that apply to your real catalog here: 【REAL EXCLUSIONS】.

3. Damaged or incorrect items

Contact 【SUPPORT EMAIL】 within 【7】 days of delivery with your order reference and photos of the item and packaging. We will arrange a replacement or a full refund, including original shipping, at no cost to you.

4. How to start a return

Email 【SUPPORT EMAIL】 with your order number and reason for return.
We will reply with an RMA number and the return address within 【N】 business days.
Ship the item back using a tracked service to 【RETURNS / RMA ADDRESS】.

Return shipping is paid by the customer for change-of-mind returns, and by us for damaged, defective or incorrect items. We recommend tracked shipping; we cannot refund items lost in transit without proof of postage.

5. Refunds

Once the return is received and inspected, we will notify you of approval or rejection. Approved refunds are issued to the original payment method within 【5–10】 business days; your bank or card issuer may take additional time to post the credit. Original shipping charges are refunded only where the return is due to our error or a defect.

6. Late or missing refunds

If you have not received a refund after the stated period, check with your bank or card issuer, then contact 【SUPPORT EMAIL】. You may also have rights under your card issuer's chargeback process.

7. Exchanges

We replace items only if they are defective or damaged. For a different product, please return the original and place a new order.

8. Contact

【LEGAL ENTITY NAME】 · 【BUSINESS ADDRESS】 · 【SUPPORT EMAIL】