Contact us

Last updated: 【EFFECTIVE DATE】

Before launch: a working support email and a real business address are mandatory for payment provider review. Replace the placeholders below.

Customer support

Legal entity	【LEGAL ENTITY NAME】
Email	【SUPPORT EMAIL】
Phone	【CONTACT PHONE】
Business address	【BUSINESS ADDRESS, INCLUDING COUNTRY】
Returns address	【RETURNS / RMA ADDRESS】
Response time	【N】 business days
Business hours	【HOURS AND TIME ZONE】

Order questions

For questions about an existing order, include your order reference and the email address used at checkout so we can locate the transaction. Do not send card numbers, passwords or full payment details by email — we will never ask for them.

Disputes

If you are not satisfied with how an issue was handled, contact us first at 【SUPPORT EMAIL】. You may also have rights under your card issuer's chargeback process or local consumer law. Our refund policy explains the process and timelines.